Privacy Policy
Interpretation
Words with capitalized initial letters have meanings defined under the following conditions. These definitions shall apply equally whether they appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
•    Account means a unique account created for You to access Our Service or parts of Our Service.
•    Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to The Nextgen Auto LLC.
•    Cookies are small files placed on Your computer, mobile device, or other device by a website. Cookies store details of Your browsing history among other uses.
•    Country refers to: Canada, United States.
•    Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.
•    Personal Data means any information that relates to an identified or identifiable individual.
•    Service refers to the Website.
•    Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
•    Website refers to The Nextgen Auto, accessible at https://www.thenextgenauto.com.
•    You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data
Types of Data Collected
While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:
•    Email address
•    First and last name
•    Phone number
•    Billing and shipping address (Street, City, State/Province, ZIP/Postal code)
•    Usage Data
Usage Data
Usage Data is collected automatically when using the Service. It may include:
•    IP address
•    Browser type and version
•    Pages visited on Our Service
•    Time and date of Your visit
•    Time spent on pages
•    Device identifiers and diagnostic data
If accessing via mobile device, We may collect:
•    Type of mobile device
•    Unique mobile ID
•    Mobile operating system and browser
•    Mobile IP address
•    Diagnostic data
We may also collect information sent by Your browser or mobile device when visiting or accessing Our Service.

Use of Your Personal Data
We use Personal Data for the following purposes:
•    To provide and maintain the Service, including monitoring usage.
•    To manage Your Account, enabling You to access specific features.
•    To fulfill contracts, including purchase or service agreements.
•    To contact You, via email, phone, SMS, or app notifications regarding updates or critical notices.
•    To send promotional communications, such as offers or news, unless You opt out.
•    To manage Your requests, such as returns or customer support.
•    For business transfers, such as mergers or sales, where data may be transferred as part of assets.
•    For analysis and improvements, such as assessing trends, performance, and customer experience.
We do not sell Your personal information as defined under the California Consumer Privacy Act (CCPA), nor share it with third parties for cross-context behavioral advertising without your consent.

Return and Cancellation Policy
30-Day Return Policy
We accept authorized returns within 30 calendar days of the delivery date unless stated otherwise at the time of purchase. Conditions:
•    Items must be unused, unmodified, and in original packaging.
•    Products must not be installed, mounted, or damaged due to user error.
•    We are not responsible for labor, installation, towing, or rental expenses resulting from incorrect or defective parts.
For items received damaged or incorrect:
1.    Retain original packaging.
2.    Refer to our Return Procedure and contact our customer service team.
Note: We are not responsible for claims made after 30 days from delivery or for lost/stolen shipments (these must be handled with the shipping carrier).

Return Policy
•    All returned items are subject to a 20% restocking fee.
•    Customers are responsible for return shipping costs.
•    Special order items are non-returnable.
•    Returns must be in new, unused, and salable condition.
•    No credit will be issued for parts that have been installed, modified, or misused.
•    Denied returns may be returned to the customer upon request, at the customer's expense.
Refund Timeline
Refunds are processed within 3 to 5 business days of receipt and inspection. Funds may take 48–72 hours to appear in Your account, depending on Your bank. Refunds will be credited to the original payment method used at purchase.

Third-Party Delivery Policy
At The Nextgen Auto LLC, we work with trusted third-party delivery carriers to ensure that your auto parts are delivered safely and efficiently across the United States. By placing an order with us, you acknowledge and agree to the following terms regarding third-party delivery services.

1. Shipping Carriers
We utilize well-established third-party logistics providers such as FedEx, UPS, USPS, and regional carriers, depending on the destination, weight, size, and type of the parts being shipped.
•    Shipping options (e.g., Ground, 2-Day, Overnight) will be available at checkout based on carrier availability.
•    Expedited or special freight delivery services may be available upon request and for an additional fee.

2. Delivery Times
Estimated delivery times range from 3 to 7 business days for standard shipments, depending on the carrier, part availability, and delivery location.
•    Expedited delivery times may range from 1 to 3 business days.
•    Business days exclude weekends and holidays.
•    Delivery timeframes are estimates and not guaranteed. We are not liable for delays caused by third-party carriers.

3. Tracking & Delivery Confirmation
Once your order ships, a tracking number will be provided via email or SMS (if opted in). You can use this number to monitor the progress of your shipment directly through the carrier’s website.

4. Damaged, Lost, or Stolen Shipments
All products are thoroughly inspected and securely packaged prior to shipment. However, we are not responsible for:
•    Lost or stolen packages after delivery confirmation by the carrier
•    Delays, damages, or losses resulting from third-party carrier mishandling or unforeseen circumstances (e.g., weather, strikes)
If your order is damaged or lost in transit:
1.    Contact us within 48 hours of delivery or the expected delivery date.
2.    We will assist you in initiating a claim with the carrier.
3.    Replacements or refunds will be issued only after the claim is resolved, unless otherwise approved.

5. Signature Requirements & Freight Shipments
•    Orders over a certain value may require a signature upon delivery for security purposes.
•    Oversized or heavy items may ship via freight carriers, and the customer must ensure someone is available to receive the shipment.
•    Failure to accept a freight delivery may result in re-delivery fees or return shipping charges.

6. Incorrect Shipping Information
It is the customer's responsibility to provide accurate shipping details at checkout.
•    If incorrect or incomplete information results in a failed or delayed delivery, the customer is responsible for any additional shipping or correction fees.
•    If an item is returned due to address errors, we will contact you for re-shipment at your expense.

7. Delivery Restrictions
•    We currently ship within the continental United States.
•    Deliveries to PO Boxes, APO/FPO addresses, Alaska, Hawaii, or U.S. territories may not be available for certain items or may incur additional charges.

8. Third-Party Terms and Conditions
By using our Service, you also agree to the terms and delivery policies of our third-party carriers. We are not responsible for changes or disputes that may arise between you and the delivery provider once the item leaves our facility.

Contact Us
If you have any concerns regarding your shipment or delivery, please contact our customer service team at [info@thenextgenauto.com] or call us at [888 784 7131].

Specialty & Affordable Pricing Policy
We offer a wide selection of auto parts at competitive and tiered price points to accommodate diverse customer needs.

SMS Messaging Compliance
By opting into SMS through web forms or other means, You consent to receive messages from The Nextgen Auto LLC, including:
•    Appointment scheduling and reminders
•    Post-visit instructions
•    Lab and billing notifications
Message frequency may vary. Message and data rates may apply.
Reply HELP for assistance or STOP to unsubscribe.
Review our privacy policy at: https://www.thenextgenauto.com

Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do:
•    The updated policy will be posted on this page.
•    We may notify You via email and/or a prominent notice on the Service before the change takes effect.
•    The "Last Updated" date will be modified accordingly.
You are advised to review this policy periodically for any changes. Continued use of the Service after updates constitutes acceptance of the revised policy.